SHIPPING & RETURNS
Shipping Policy
MINIMUM ORDER SPEND
Our online store has a minimum order spend of £20.​
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HOW MUCH IS POSTAGE?
Packages are sent via tracked Royal Mail delivery and Calculated by weight. You can find Royal Mail's price finder here: https://www.royalmail.com/sites/royalmail.com/files/2024-04/online-price-guide-april-2024-v1.pdf
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Free postage and packaging for orders over £40.
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WHEN WILL I RECEIVE MY ORDER?
Shipping days: All orders will be dispatched on Thursdays. Please order by 5pm on Wednesdays to be shipped on Thursday.
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Any orders placed after 5pm On Wednesdays will be sent the following week on our Thursday dispatch day. Orders placed over a weekend or bank holiday will be shipped the following Thursday. You will receive an email to notify you when it has been shipped and please allow 2-4 business days after shipment for your package to arrive.
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As we are a small independent business, there will be times when the shop is shut for holidays. During this time our online shop will also be shut. Will do our best to inform customers of when this will happen, in advance.
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DO YOU SHIP INTERNATIONALLY OUTSIDE THE UNITED KINGDOM?
Yes, we ship worldwide and are happy to provide you with a shipping quote for your country. Please contact us directly at havenwellnessuk@gmail.com to arrange.
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Return & Exchange Policy
CAN I RETURN MY ORDER?
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Yes, you can return your order under the Haven Wellness Satisfaction Guarantee.
If you are not 100% satisfied with our product, we will find a solution for you. You can return the product within 30 days of receiving it.
We are unable to offer free returns at present. We will refund all returns for the full purchase amount (unless the item is damaged or opened) MINUS p&p.
If your order is faulty or damaged upon receipt, we will refund you the p&p fee as well. For this you will have to email us photos of the item within 72hrs of receipt. Please note that crystals are not eligible for returns.
Please email havenwellnessuk@gmail.com and provide your full name, order number and reason for your return and we’d be happy to assist you.
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CAN I CANCEL MY ORDER?
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Unfortunately, once your order is processed it cannot be cancelled as it’s already on its way to being shipped. You can email us at havenwellnessuk@gmail.com as soon as you are able in case we are able to stop it in time, otherwise we will help you to organise a return and refund of the item within 30 days. Please see our section on returns above.